I am Chris Ross.
I am the Principal Consultant and Corporate Practice lead with Cireson, and live in Denver, CO. I’ve been in the IT field for over 18 years now, and love what I do. This site is dedicated to my passion, Microsoft System Center 2012 Service Manager, and spreading the greatness of the product through community interaction.
I’ve been consulting for a long time… like almost nine years – yikes!
I’m all about ITIL and MOF, just ask my dog!
Managing Consultant at Catapult Systems, and in my past life, Vice President of IT for a very large company
I am Lee Berg.
I am a Consulting Systems Engineer with Concurrency and live in Madison, Wi. I’m committed to the System Center community and you will find me presenting, contributing, blogging, and more!
I’m all about Automation and Process improvement
I can use the power of System Center and some SQL to manage just about anything in Service Manager!
I am Vanessa Veronica Mirabal.
This site is dedicated to my passion, Microsoft System Center 2012 Service Manager, and spreading the greatness of the product through community interaction.
I see this question asked all the time on the TechNet forums for SCSM. What methods does Service Manager currently provide for notifications (new incidents, problems or changes)?
Well, here is your answer. Currently there is only one notification channel in v1 of Service Manager, that notification channel is – SMTP (email).
Note that in future releases, or as part of Service Packs etc. we will see the addition of a few new notification channels: SIP (instant messaging), and SMS (text messaging) to name a few.
Additionally, there have been rumors as to advanced notifications and interaction through Exchange and other Exchange related abilities. For now this is only conjecture, but hold on tight while the connector for Exchange is completed and released to the Service Manager community. More information to come on this when it hits the streets!